Returns & Refunds
RETURNS
We are a customer-first company, and we strive to provide a seamless buying experience for you. Still, sometimes things happen, so if there‘s anything wrong with the item you have received, we will do our best to fix it and be satisfied.
If you want to return the item, please contact us within 7 days of receiving the order at vi************@***il.com. If you have discovered our fault, please take pictures of the defected, or wrong item sent to you and attach them to the initial email with an explanation.
WARNING: If you ordered a vintage or antique item where product listing photos already show the defects that time or previous use have caused to the item, no refund will be provided.
Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
The returned product must not be used and should be sent to us in its original packaging.
Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.
If you still have additional questions about returning the item, feel free to contact us at vi************@***il.com.
REFUNDS
- We don’t issue refunds for items already shipped.
- We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
- We don’t issue refunds if you just changed your mind and regretted ordering the items.
- We don’t issue refunds for vintage or antique items.
- Refunds for returned items will be issued to the original payment method you used when placing your order.